Privacy Policy
Last updated: February 2026
1. Information We Collect
When you use our services, make a booking, or contact us, we may collect the following personal information:
- Full name, email address, and phone number
- Pickup and drop-off locations and journey details
- Payment information (processed securely by our payment provider)
- Communication history including emails, WhatsApp messages, and call records
- Device and browser information when visiting our website
2. How We Use Your Information
We use your personal data to:
- Process and confirm your chauffeur bookings
- Communicate journey details, updates, and confirmations
- Provide customer support and respond to enquiries
- Improve our services and website experience
- Comply with legal and regulatory obligations
3. Cookies & Analytics
Our website uses cookies to enhance your browsing experience. We use Google Analytics 4 (GA4) to understand how visitors interact with our site. Analytics cookies are only loaded after you provide explicit consent via our cookie banner.
You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site.
4. Third-Party Services
We may share your information with the following third-party services solely for the purpose of providing our services:
- WhatsApp (Meta) — for booking communications and customer support
- Google Analytics — for anonymous website usage analysis (consent required)
- Google Maps — for route and location services
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 24 months following your last booking. Financial records may be retained for up to 7 years as required by UK tax regulations.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
- Access — request a copy of your personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your personal data
- Restriction — request limitation of processing
- Portability — request transfer of your data to another service
- Objection — object to processing of your personal data
7. Contact Information
To exercise any of your data rights or for questions about this policy, please contact us at bookings@nluxchauffeurs.co.uk.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.